Returns & Refunds

Can I cancel or change my order after placing it?

Orders can be modified or cancelled within 24 hours of placement; please contact our support team promptly.

About DOA:

1. Live Animals (Isopods & Invertebrates)

• For welfare and biosecurity reasons, we do not accept returns on live animals once they have been shipped.

• All live animal sales are final, except where covered by our Dead on Arrival Guarantee (see section 2).

• Customers are responsible for ensuring that purchased species are legal to own in their area.

2. Dead on Arrival (DOA) Guarantee

• We carefully package and ship all live animals, but if your isopods arrive dead, we will offer a refund.

• To qualify, you must:

  • Contact us within 24 hours of delivery.

  • Provide clear photo evidence of the animals in their original container.

• We cannot issue refunds if the claim is made after 24 hours, or if animals have been removed from the original packaging.

Can I cancel my order from CrazyIsopods.uk

• Orders may be canceled for a full refund if requested 24h before shipping.

• Once an order has been dispatched, cancellations are no longer possible.

Can I return non-live items purchased from CrazyIsopods.uk?

Non-live items are eligible for return within 14 days, provided they are unused and in original packaging.

• Items must be:

• • Unused,

  • In original packaging, and

  • In resellable condition.

• To start a return, please contact us at info@crazyisopods.uk.

• Unless the product is faulty or incorrect, the buyer is responsible for return postage costs.

How do I initiate a return or request a refund?

Contact our customer service with your order details to start the return or refund process smoothly.

• Approved refunds will be issued to your original payment method within 1-3 business days.

• If your bank or card provider takes longer to process the refund, this is outside our control.